ORDERS OVER $500 SHIP FREE! $5 Shipping for all orders under $100! (within the US only)

FAQ'S

SHIPPING & RECEIVING

Do you ship internationally?

Currently we only ship to Canada. We hope to expand our shipping in the near future to other parts of the world. 

 
How long will it take to receive my items?

We will process and ship your order within 5-7 business days of receiving it. Once the item ships, it may take anywhere from 3-7 business days to reach you, depending on your location.You will receive a tracking number after the rug has shipped so you can keep track of your order's location.
 

I need to expedite my order. Is there any way to do this?

Please email us at hi@drifthomecollection.com before placing the order and we can look into what options for express shipping you may have.

What do you charge for shipping?

Our standard Domestic shipping rates are as follows:

Orders under $100 $5 flat rate
Orders $100 to $199.99 $8 flat rate
Orders $200 to $499.99 $12 flat rate
Orders $500 and up Free!

 

International shipping to Canada will be priced at:

Orders under $200 $12 flat rate
Orders $200 to $499.99 $18 flat rate
Orders $500 to $999.99 $25 flat rate
Orders $1000 and up $35 flat rate

 


Will I pay Sales Tax?

All orders shipping within Texas will be charged sales Tax. If you live in Texas and are tax exempt, please contact us at hi@drifthomecollection.com prior to order.

RETURNS

What is your return policy?

Please understand that all sales are final and we do not accept returns at this time. Keep in mind that vintage and handcrafted items may have irregularities in size, color, and style.  Please review all information and pictures. Feel free to contact us with any concerns or questions you may have prior to purchase.

RUG INFO & CARE

Are the rugs clean?

All of our rugs have been cleaned in Morocco prior to shipping here to the US. As these are vintage rugs, your rug may still have a slight smell (like an old rug) when you receive it. This is totally normal should go away within a few days as the rug has time to air out and adapt to its new surroundings.  

How do I clean my rug?

Hand vacuuming can be done regularly to keep the rug clean, but professional cleaning is recommended.   

TO THE TRADE

I'm an interior designer. Do you offer a trade discount?

Yes! Please email us at hi@drifthomecollection.com for more information and to get set up.