SHIPPING & RECEIVING
Do you ship internationally?
Currently we only ship to Canada. We hope to expand our shipping in the near future to other parts of the world.
How long will it take to receive my items?
We will process and ship your order within 5-7 business days of receiving it. Once the item ships, it may take anywhere from 3-7 business days to reach you, depending on your location.You will receive a tracking number after the rug has shipped so you can keep track of your order's location.
I need to expedite my order. Is there any way to do this?
Please email us at email@example.com before placing the order and we can look into what options for express shipping you may have.
What do you charge for shipping?
Our standard Domestic shipping rates are as follows:
|Orders under $100||$5 flat rate|
|Orders $100 to $199.99||$8 flat rate|
|Orders $200 to $499.99||$12 flat rate|
|Orders $500 and up||Free!|
International shipping to Canada will be priced at:
|Orders under $200||$12 flat rate|
|Orders $200 to $499.99||$18 flat rate|
|Orders $500 to $999.99||$25 flat rate|
|Orders $1000 and up||$35 flat rate|
Will I pay Sales Tax?
All orders shipping within Texas will be charged sales Tax. If you live in Texas and are tax exempt, please contact us at firstname.lastname@example.org prior to order.
What is your return policy?
Please understand that all sales are final and we do not accept returns at this time. Keep in mind that vintage and handcrafted items may have irregularities in size, color, and style. Please review all information and pictures. Feel free to contact us with any concerns or questions you may have prior to purchase.
RUG INFO & CARE
Are the rugs clean?
All of our rugs have been cleaned in Morocco prior to shipping here to the US. As these are vintage rugs, your rug may still have a slight smell (like an old rug) when you receive it. This is totally normal should go away within a few days as the rug has time to air out and adapt to its new surroundings.
How do I clean my rug?
Hand vacuuming can be done regularly to keep the rug clean, but professional cleaning is recommended.
TO THE TRADE
I'm an interior designer. Do you offer a trade discount?
Yes! Please email us at email@example.com for more information and to get set up.